ntperf not found alarm for forefront tmg counters

Document ID : KB000099987
Last Modified Date : 14/06/2018
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Issue:
  • ntperf probe configured to collect Forefront TMG performance counters
  • probe is generating "Not Found alarms" for all TMG counters
Environment:
  • UIM 8.5.1
  • OS : WindowsServer-2008-R2 Sp1
  • MS Forefront Threat Management Gateway (TMG) 2010
  • ntperf : 2.06
  • Robot : 7.80
Cause:
  • The ntperf probe cannot see the¬† MS Forefront Threat Management Gateway (TMG) 2010 performance counters as they are 64bit.
Resolution:
  • Configure the ntperf64 probe to collect 64bit performance counters.
    • At the present time only the ntperf¬†probe supports MCS so you will need to use either Admin Console (AC) or Infrastructure Manager (IM) in order to configure ntperf64.
Additional Information:
  • We are in the process of investigating an update to the MCS template to support the 64 bit ntperf as well in Defect DE368491
    • Please contact support if you are interested in this