NSM events to SOI with Event Integration

Document ID : KB000032022
Last Modified Date : 14/02/2018
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Question:

We are using CA Event Integration for taking NSM events to SOI.

The Problem is that all the events which are coming from NSM come as minor alerts in SOI and the severity doesn't change as per the alert.

 

Answer:

The severity of the Message Record Action in NSM must reflect a correct severity setting. If not set, the alert will always have a minor severity in SOI.