NSK Agent disconnects after changing srvquery to 1

Document ID : KB000084780
Last Modified Date : 14/04/2018
Show Technical Document Details
Error Message :
U02000035 The Server '' sent the status response after '0' minutes and '0' seconds.

Changing the parameter srvquery to a value of 1 in the ucsrv.ini file results in the NSK Agent losing connection to the Automation Engine.  The above error is written to the Agent log.

OS Version: N/A
Cause type:
Root Cause: Changing srvquery=1 changes the behavior so that the Automation Engine (AE) isn't sending keep alive signals. The srvquery parameter of 1 can only be used for Agent's built by Automic in-house at the current time.
Update to a fix version listed below or a newer version if available where additional functionality is planned to optimize Agent connectivity.

Fix Status: Released

Fix Version(s):
Automation Engine 12.1.0 - Available
Additional Information:
Workaround :
1. Edit ucsrv.ini and change srvquery=0
2. Restart each CP/WP
3. Start agent