nsdgtw not closing UIM alarms after CSM ticket was closed

Document ID : KB000072685
Last Modified Date : 09/03/2018
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Issue:
nsdgtw is syncing alarms to CSM. However after the ticket is closed in CSM the alarm is not getting closed in UIM. 
Cause:
Sample from nsdgtw log 
notice the time difference.
Feb 22 04:02:17:910 [attach_socket, nsdgtw] Retrieving all closed incident tickets from NSD for date range: 02/22/2018 11:52:17 AM to 02/22/2018 12:02:17 PM 

At 04:02:17 it is to looking to close alarms from 12:02:17 PM 
Resolution:
The probe configuration for time and date format must match that of CSM.