NotifyOneclick.exe is not available after downloading the Spectrum/Servicedesk Integration components from Oneclick in Spectrum 9.2 H03

Document ID : KB000050675
Last Modified Date : 14/02/2018
Show Technical Document Details

Description:

In Spectrum 9.2 H03 NotifyOneclick.exe is not available under the Spectrum/Service Desk Integration components.

Solution:

In Spectrum 9.2 H03 NotifyOneclick.exe is replaced with NotifyOneclick.bat. Once you download the oc_components.exe from the Spectrum Oneclick Servicedesk page and extract it the following files are created:

  1. oc_notify.jar
  2. OneclickIntegrationsetup.exe
  3. writeNotifDataToFile.pl

Once executing the OneclickIntegrationsetup.exe with the required details a bat file called "NotifyOneclick.bat" is created. When configuring the Service Desk custom notification configuration on the Service Desk server, NotifyOneclick.bat should be referenced instead of NotifyOneclick.exe.

A new NotifyOneclick .bat/.sh script will be created dynamically after a user runs OneClickIntegrationSetup.exe. This script will in turn call a new perl script that will read the SD environment variables NX_NTF_MESSAGE & NX_NTF_SUMMARY, and write them to a temp file. The script will then execute the java application, providing the name of the temp file to gather data from. The java app will read that data and determine if any further action is needed. Finally, the script will remove the temp files created.