Notifications issue after upgrading to v8.0 SP 3 or later

Document ID : KB000089597
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Notifications issue after upgrading to v8.0 SP 3 or later
Resolution:
Detailed Description and Symptoms

After the upgrade you may notice that when trying to send a notification or test e-mail from the e-mail tab of the master it either locks the GUI or you receive an ErrorMsg: AwE-9999 Internal error in the GUI.

Investigation

With debug enabled, look in the latest RmiServer<timestamp>.log if you see the following error message:

ErrorMsg: AwE-9999 Internal error (4/29/10 9:27 AM)
Details: atBOL
{mail.smtp.port=25, mail.smtp.host=localhost, mail.smtp.from=norepy@automic.com}


Solution

To resolve this issue, delete the mail-1.4.jar file from the Master's $AW_HOME/web/classes/ directory.  Once the file has been removed, restart the Master's processes to send e-mails/notifications.