Notifications Are Not Being Sent In Service Desk

Document ID : KB000044726
Last Modified Date : 14/02/2018
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Problem: 

Notifications Are Not Being Sent In Service Desk Through Activity Notifications. 

The following error appears in STDLogs when triggering a notifications: 


spelsrvr             4148 ERROR        pcexec.c              6403 Spell interp failed at doc_rep.spl:720:doc_rep.servlet_path::set_servlet: Non-string arg to get_servlet_path (string)
domsrvr              7328 ERROR        attr.c                6369 Error in ATTR_INIT trigger doc_rep.servlet_path::set_servlet for servlet_path: doc_rep.spl:720:doc_rep.servlet_path::set_servlet
spelsrvr             4148 ERROR        doc_rep.spl            560 Error on get_attr_vals to retrieve servlet_path and server for doc_rep id (doc_rep:1000). 2
kt_daemon            6968 ERROR        DomWrap.c              928 Failed to complete reply method: 'got_rep_services' ,BOP Name:'ntfm:1069' in class:'CDrefHTMLLinks', Error:
kt_daemon            6968 ERROR        DomWrap.c              928 Failed to complete reply method: 'dref_html_links_done' ,BOP Name:'ntfm:1069' in class:'CHTMLAttrInit', Error:
domsrvr              7328 ERROR        attr.c                6369 Error in ATTR_INIT trigger html_attr_init for notify_msg_body_html_real:
spelsrvr             4148 ERROR        pcexec.c              6403 Spell interp failed at alg.spl:332:alg::post_ci_notify: get_attr on notify_msg_body_html_real failed:  WOBO

 

Note: Manual notifications are sent without problems.

Environment:  

Service Desk Manager 14.1

Cause: 

The "Servlet Server" for the repositories is not correct and is pointing to an old server.

Resolution:

1. Log into Service Desk Manager > Administration > Attachment Library > Repositories

2. Right-Click on Repository > View > Check the value for "Servlet Server".

3. If the value for "Servlet Server" is not correct, click on Edit and set the right server.

4. Go through each repository and check the value for "Servlet Server" is correct for each one

5. Confirm the notifications are sent via Activity Notifications.