Not seeing any traffic on a new TIM installed with a Napatech card. Logs show an ApmPacketComm error.

Document ID : KB000006486
Last Modified Date : 14/02/2018
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Issue:

There are errors in various logs:

1) in the Tim Logs: **ERROR: hub: ApmPacketComm: config client response error from timapmpacketcomm 

2) in ntlog.txt (Napatech support file):  NIM initialization failed: SFP+ is not supported

Environment:
tim-10.3.0.15.990015
Cause:

 The Napatech Adapter is not configured correctly.  Contact Napatech for more information and resolution.

You may have 10Gb/s SFP+ modules in a 1Gb/s adapter that supports only SFP modules (not SFP+).

Resolution:

Contact Napatech directly for more information on correcting the configuration.

Additional Information:

Link to Napatech Support: https://www.napatech.com/support/