Not possible to read the logs

Document ID : KB000045799
Last Modified Date : 14/02/2018
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PROBLEM:

On WCC, we have the error message below when we try to access the std out or std error files.

 

Failed to get the job log: CAUAJM_E_10673 The requested server operation failed. Operation ID = 315. 

 

ENVIRONMENT:

 

WCC any version

 

SOLUTION:

 

Such error usually occurs when the 7163 TCP port is not opened bi-directional between the WCC and the agent.