Not possible to read the logs

Document ID : KB000045799
Last Modified Date : 14/02/2018
Show Technical Document Details


On WCC, we have the error message below when we try to access the std out or std error files.


Failed to get the job log: CAUAJM_E_10673 The requested server operation failed. Operation ID = 315. 




WCC any version




Such error usually occurs when the 7163 TCP port is not opened bi-directional between the WCC and the agent.