New alarms not seen in Spectrum OneClick

Document ID : KB000107135
Last Modified Date : 25/07/2018
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Issue:
New alarms not seen in Spectrum OneClick.
Environment:
CA Spectrum - 10.X
Operating System - Linux / Windows
Cause:
Communication between OneClick and the SpectroSERVER(s).
Resolution:
Have all users log out of the OneClick console and restart tomcat on the OneClick system.
Restart Tomcat Services, restarting tomcat on the OneClick system forces OneClick to make a fresh connection with the SpectroSERVER(s).
Additional Information:
If this does not resolve the issue or the issue should reoccur after restarting tomcat on the OneClick system to open a case with CA Spectrum Support.