Not all Webservicemon profiles at Metrics shown at USM

Document ID : KB000124072
Last Modified Date : 03/01/2019
Show Technical Document Details
Issue:
When multiple profiles are defined at webservicemon,  only one or two of them are displayed at Metrics tab on Device page on USM. 
Environment:
UIM 8.51 SP1 
webservicemon 1.31
Resolution:
Follow these steps: 

- Open a support ticket to request webservicemon_1.33_test.zip or updated version 
- Deactivate the webservicemon probe. 
- Deactivate the data_engine probe. 
- Execute the following query in the database: 
     update s_qos_data 
     set ci_metric_id = null 
     where probe = 'webservicemon' 

     Note: The query nulls out the ci_metric_id column in the s_qos_data table for the target probe entries. 
- Import into archive webservicemon_1.33 provided or above 
- Deploy webservicemon_1.33 or above to machine that corresponds 
- Activate the data_engine probe. 
- Activate the webservicemon probe. 

As the probe publishes QOS messages, data_engine updates the null records with the correct keys.