Not able to login to AWI or Java UI

Document ID : KB000104909
Last Modified Date : 06/07/2018
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Issue:
When attempting to log into the target system, the following error is experienced:

U04006523 Could not establish a connection to AE system '%' (IP address: '%', Port '%') in a timely fashion. Please check if CP/WP-servers are running, the connection data in uc4config.xml are set correctly and the database service is available. 

Error message found in the CP log:
 
              U00051000 Error in function 'connect(hostname.some_company.com)':'Time out' (error code: '110')

Where the hostname.some_company.com is the address of LDAP server.


 
Cause:
Investigation:

The error message indicates a connection issue with LDAP server, please check:
  • Ping the LDAP server
  • Check the LDAP server (in some cases, it's POWER OFF)
Resolution:
Workaround: Disable LDAP as a temporary workaround.
  • change the value of LDAP in  UC_SYSTEM_SETTINGS to N, then try login.
Solution: Turn on LDAP server or make sure connection from AE to LDAP server works.