Not able to launch various CA Business Intelligence Applications: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the comm-line sxstrace.exe tool for more detail"

Document ID : KB000005366
Last Modified Date : 14/02/2018
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Issue:

Not able to launch various CA Business Intelligence (CABI) applications as they fail with the following error:

"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the comm-line sxstrace.exe tool for more detail"

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Error from BOXI CMM.jpg

This can affect:

Universe Design Tool (UDT) - designer.exe

Central Configuration Manager (CCM) - SvcMgr.exe

Central Management Server (CMS) - CMS.exe

The Windows Application Event Log will report the following similar message:

Source: SideBySide

EventID: 33

Description: Activation context generation failed for "c:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\designer.exe". Dependent Assembly Microsoft.VC80.CRT,

processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.4053" could not be found. Please use sxstrace.exe for detailed diagnosis.

 

Environment:
CA Business Intelligence 4.1Windows OS
Cause:

This issue will occur when the prerequisite package "Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC SecurityUpdate" is missing from the CABI server.  

This may be confused with the basic Microsoft Visual C++ 2005 redistributable.  You must have the SP1 MFC Security Update.

Resolution:

1.  Download and install the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update x86 and x64 executables from:

http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=26347

2.  Perform a repair install of CABI on the CABI server via Add/Remove Programs