Not able to connect to PAM GUI after upgrade to 3.0.1

Document ID : KB000008635
Last Modified Date : 14/02/2018
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Issue:

After upgrading to release 3.0.1, the system is not reacheable via WebGUI.

However the virtual machine is up and available via VMWare console. The network cards are enabled, it reponds to ping but can't communicate to port 443. 

Note: This only for Virtual Machines.

Cause:

During the upgrade to 3.0.1 all the NICs configured in the virtual machine are connected. 

So if there are more NICs connected than the ones enabled in PAM, the system blocks the communications.

 

Resolution:

Compare the Network Interfaces cards enabled in the server settings and in the Interface Network Settings in PAM console.

The number of Network Interfaces enable has to match.

 

For e.g.:

PAM301_NetInter.JPG

PAM301_NetInter2.JPG

PAM301_VMWareNIC.JPG

 

 

If there are more NICs connected, then proceed to disconect them and restart the machine.

Additional Information:

If the symptom is the same but you have compared that not the cause, please contact Support.