Not able to apply CA APM 10.5.2 SP2

Document ID : KB000103274
Last Modified Date : 27/06/2018
Show Technical Document Details
Issue:
After applying the following fixes to 10.5.1.8 (Build 990101),
getting the following error:

[main] ERROR com.ca.fix.apm.hotfix.Hotfix - Error while executing the scenario
java.io.FileNotFoundException: product\webview\plugins\com.ca.apm.introscope.workstation.webapp_10.5.2.jar (The system cannot find the file specified)
at java.util.zip.ZipFile.open(Native Method)
at java.util.zip.ZipFile.<init>(Unknown Source)


The fixes applied to CA APM 10.5.1.8:

GEN500000000000466 is CA APM 10.5.2 SP2 ( Fixes from CA APM 10.5.1HF39 up to APM 10.5.2 HF16 )

APM10.5.2HF37_Cumulative.zip 
Environment:
CA APM 10.5.1.8
Cause:

GEN500000000000466 is CA APM 10.5.2 SP2
its a Service Pack contains the fixes, NOT a full product.



 
Resolution:
Need to upgrade 10.5.1.8 to 10.5.2 GA , then Apply SP2 and then the Cumulative fix
Additional Information:
https://docops.ca.com/ca-apm/10-5/en/blog/2017/10/we-are-pleased-to-announce-the-availability-of-ca-apm-10-5-2-sp2