Non-Fatal Failure! CA Output Management Web Viewer r12.1 has been installed with non-fatal errors

Document ID : KB000004654
Last Modified Date : 14/02/2018
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Issue:

We are trying to install a new build for CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS 

We are getting this error:

Non-Fatal Failure! CA Output Management Web Viewer r12.1 has been installed with non-fatal error(s) to: <install_home>

See installation log, for more details: 

<install_home>/uninstaller/Logs/    or  <install_home>\uninstaller\Logs

Contact CA Customer Support for more information. 

We didn't find anything in the Logs

Resolution:

Download the maintenance file again from support.ca.com and apply again.