"No policies found" message returned from GUI

Document ID : KB000094252
Last Modified Date : 03/05/2018
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Issue:
All the defined policies are correctly listed on the CA Dynamic Capacity Intelligence GUI and all the details are shown, but, when clicking on the Queued one, a window with a 'No policies found‘ message is displayed.
User-added image
Cause:
Some of the policy files, stored in the xml subdirectory, were in EBCDIC format while other ones were in ASCII format.
 
Resolution:
Convert all the policies files to a single format (e.g. to EBCDIC).