No messages just a blank page from Web Viewer trying to convert AFP to PDF

Document ID : KB000093500
Last Modified Date : 30/04/2018
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Issue:

No messages just a blank page from Web Viewer trying to convert AFP to PDF.
Below is the DRAS test output. It says return code zero Is there status = 1? Able view a non-PDF output in Web Viewer but when viewing a PDF it goes blank. We had something similar at DR and it turned out to be a missing LMP authorization code. 

Currently have the following 2 authorization codes applied: 
* VIEW BASE 
PROD(VA) DATE(29DEC20) CPU(2965-Y02 /0ED787) LMPCODE(AITXFFOQOGAIE8NQ) 
* VIEW ERO 
PROD(VC) DATE(29DEC20) CPU(2965-Y02 /0ED787) LMPCODE(1ZK89924201ZDWC4) 
* VIEW TSO 
PROD(VN) DATE(29DEC20) CPU(2965-Y02 /0ED787) LMPCODE(HFSECCLNLDHFK7GN) 
* VIEW VTAM 
PROD(VQ) DATE(29DEC20) CPU(2965-Y02 /0ED787) LMPCODE(NJUGIIVZVFNJCXKZ) 
* VIEW AFP TO PDF TRANSFORMER OPTION 
PROD(0W) DATE(29DEC20) CPU(2965-Y02 /0ED787) LMPCODE(PJEIOO131DPJ6ZU3) 
* OUTPUT MANANGEMENT WEB VIEWER R12 
PROD(4Q) DATE(29DEC20) CPU(2965-Y02 /0ED787) LMPCODE(GESFHHKMKCGEN8JM) 

The SARJAVA started task shows the following lmp keys, and I was told we shouldn't need them, see below. My last case with the JAVA transformer said we should not see the below LMP errors and they looking at it. I see no errors in the started tasks, just the DRAS test. 

10.26.23 STC03163 $HASP373 SARJAVAT STARTED 
10.26.23 STC03163 IEF403I SARJAVAT - STARTED - TIME=10.26.23 
10.26.24 STC03163 CAS9180E - CPU 04D787 Requires a LMP key to run Prod (3C) 
10.26.24 STC03163 CAS9180E - CPU 04D787 Requires a LMP key to run Prod (3E) 
10.26.24 STC03163 CAS9180E - CPU 04D787 Requires a LMP key to run Prod (3F) 
10.26.24 STC03163 CAS9180E - CPU 04D787 Requires a LMP key to run Prod (3G) 
10.26.32 STC03163 ESF4233 Initialization completed 
1 //SARJAVAT JOB MSGLEVEL=1 
2 //STARTING EXEC SARJAVAT 
3 XXSARJAVAT PROC MEMBER=CAIQENVA, * ENVIRONMENT PARMS 
XX CEEOPTS=CAIQCEEO, * LE Run-Time Options 
XX CAIPLD='CAI.VD.CE0CPLD', * CA SPOOL JAVA LIBRARY 
XX PARMLIB='SYST.COMMON.PARMLIB' * Parmlib library 
XX******************************************************************** 
XX* COPIED FROM CAI.VD.CE0CPROC(CAIQD2E) 
XX* copied parmlibs from cai.vd.ce0cparm to syst.common.parlmib 
XX* 
XX* CA Spool V14.0 - Java Transformers 


DRAS test job. 
 

Server ID selected: DRASRV12
CCI initialized, proceeding ...
DRAS_Initialize returns successfully
CCI inquire returns successfully
/*************************************/
/******* Locate Servers Done *********/
/*************************************/
Server Name (1) =3D DRASRV12
CCI inquire returns successfully
CCI failed to converse with DRAS server
/*************************************/
/******** DRAS Connect Done **********/
/*************************************/
/*************************************/
/*********** SQL Statement ***********/
/*************************************/
SELECT TYPE, SYSTEM, TABLENAME, PATHNAME, SCANNER, INSERTER, DELETER, UPDATER, P
HERE TYPE =3D X'0001'
DRAS_RepositoryConnect status =3D 1
Failed to cancel a CCI receive
CCI terminated
DRAS_Terminate status =3D 0


 resolved our issue by giving us a temporary LMP key for all products at disaster recovery last week as I stated. Another Incident was created on java transformer and it was fixed and other authorization errors appeared that I sent you. The point is we shouldn't need new authorization codes to do the same thing in release 14. I would like a temporary auth code to prove it and if correct then we still have a technical issue that needs to be resolved soon. The disaster recovery issue was on release 12.2 with same symptoms.
Enter Java Transformer LMP Code 
The Java transformers require CA License Management Program (LMP), one of the CA Common 
Services to initialize correctly. CA LMP provides a standardized and automated approach to the 
tracking of licensed software. Examine the CA LMP Key Certificate you received with your Java 
transformers. 
The Java transformers options are purchased separately. Because each component has its own LMP 
code, you are required to supply an LMP code for each component you purchased. The codes are: 
4N (Metacode-to-PDF Transformer) 
3B (AFP-to-Any Transformer) 
3C (Metacode-to-Any Transformer) 
0W (CA View AFP-to-PDF Transformer) - legacy 
02 (AFP-to-PDF Transformer) 

Resolution:
It is an authorization code issue. 
Resolved by getting a temporary LMP key for (all products at disaster recovery). Another Incident was created on java transformer and it was fixed and other authorization errors appeared. Obtain a temporary auth code to correct. 
Opened a case with Customer Care. 
CA Customer Care can be reached at 800- CALL-CAI (800 225-5224) Option 2, then Option 4