"No events processed for one of the Spectrum Landscapes" shown on Spectrum Report manager Landscapes status page.

Document ID : KB000009227
Last Modified Date : 16/05/2018
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Issue:

One of our landscapes is showing "No events processed for one of the Spectrum Landscapes" 

Environment:
SPECTRUM 10.2.x LINUX or WINDOWS
Cause:

While there may be a number of reasons why a landscape may not be processing events, this particular issue is specific to an error found in the OneClick/SRM Tomcat log: 

Jan 05, 2018 00:39:38.988 (SRM/LandscapeManager/LandscapeThread_0) (com.aprisma.spectrum.app.repmgr.dc.event.handler.WirelessAPsHandler) - (ERROR) - Unable to properly process handler update. 
Domain: <hostname>
Handler: WirelessAPsHandler 

Followed shortly after by: 

Jan 05, 2018 00:39:39.045 (SRM/LandscapeManager/LandscapeThread_0) (SRM_Events) - (ERROR) - Database ERROR processing events for domain bdc1rcasdssap04. Will not poll domain 

Resolution:

To bypass this error, disable Event Processing for Wireless Controller Manager:

- In WLC Manager go to Component Detail > Information. 

- Check for “Event Generation for Reporting” and set this to Disabled. 

- Restart Tomcat 

to stop Tomcat: <SPECROOT>/tomcat/bin/stopTomcat.sh 
to start Tomcat: <SPECROOT>/tomcat/bin/startTomcat.sh 

- Restart MySQL

to stop MySQL: <SPECROOT>/bin/cmdC <hostname> 2 MYSQL MYSQL.OUT
to start MySQL: <SPECROOT>/bin/launchinstdbapp <hostname> MYSQL y MYSQL.OUT

 

Additional Information:

There is a PTF patch available for 10.2.1: 10.02.01.PTF_10.2.164 
There is a PTF patch available for 10.2.1 BMP_10.2.101: Spectrum_10.02.01.PTF_10.2.192a
There is a PTF patch available for 10.2.3: Spectrum_10.02.03.PTF_10.2.315a

Please request this PTF from Support if needed.