No Entries found message appears, when creating a Task Filter in for Hardware Reconciliation.

Document ID : KB000022571
Last Modified Date : 14/02/2018
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Symptom:

"No Entries found" error when creating a Hardware Reconciliation task filter and clicking 'select value' to add new filter criteria. 

Environment: 

Unicenter Asset Portfolio Management 11.3.4, any patch level.

 

Cause: 

The specific asset types have not been defined for use with Hardware Reconciliation. 

 

Resolution:

1.  On the application homepage, select Customization.

2.  Expand the Asset node and select the Asset type node in the left pane under the Customization Menu.

3.  Check ON the 'Reconcile' flag for each asset type that you want to use for Hardware Reconciliation. 

Figure 1

4. Restart the UAPM cache service