No elements copied [SDM000143]

Document ID : KB000048395
Last Modified Date : 14/02/2018
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Description:

On a remote explorer following error appears when trying to open the properties of a SD job :

No elements copied [SDM000143]

Figure 1

In TRC_CF_DMAPI_*.log following error appears :


300813-11:15:37.5157863L|003232|00000450|DMAPI     |cfFTClientAPI   |                    |000000|INFO   | StartFileTransfer() - file is a download
300813-11:15:37.5246215L|003232|00000450|DMAPI     |cfFTClientAPI   |                    |000000|ERROR  | Couldn't open file:C:\Program Files (x86)\CA\DSM\SD\tmp\sd20b719.tmp

Solution:

When SDLIBRARY$ is not enabled on the DOMAIN, a file transfer between the DOMAIN and the Remote Explore is done in order to collect job properties information like "Job Output File".

The file is stored in a temp file under %SDROOT%\tmp (eg: C:\Program Files (x86)\CA\DSM\SD\tmp) on the machine with remote explorer.

If logged user has no write permissions on directory %SDROOT%\tmp, error SDM000143 appears.

There are 2 solutions :

  • Give NTFS Write permissions on %SDROOT%\tmp for the users on the machine with remote DSM Explorer.

or

  • Enable SDLIBRARY$ share on the DOMAIN :

sd_ssmcd addshare SDLIBRARY