No Data On Reports ? One Possible Solution

Document ID : KB000029124
Last Modified Date : 14/02/2018
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Summary:

There are times when you may experience report problems where “No Data” appears instead of usable information. This can be caused by several possible issues, but our first step in the process is always restarting services: eHealth, web, and database.

Environment:

eHealth (All supported platforms)
All supported platforms

Instructions:

Please follow the steps below and run these commands in the order you see them:

SOLARIS AND LINUX

1. Run the following commands to restart services.

nhServer stop
nhHttpd stop
nhStopDb immediate
nhStartDb
nhHttpd start
nhServer start

NOTE: On rare occasions ‘nhStartDb immediate’ will hang or not stop properly. In these cases cancel the command and use this one instead:

nhStopDb abort

WINDOWS

1. Stop these two web services from the Services control panel:

eHealth httpd63
eHealth Tomcat63

(Optionally, you can also stop the eHealth server process here as well:  eHealth63)

2. Stop eHealth server and Oracle from command line:

nhServer stop
nhStopDb immediate

3. Start all services in reverse order.

nhStartDb
nhServer start

4. Start the two web services from the Services control panel.

eHealth httpd63
eHealth Tomcat63