No alarms on USM

Document ID : KB000005306
Last Modified Date : 14/02/2018
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Issue:

Alarms are not being displayed in USM. 

Environment:
UIM 8.47
Cause:

Alarms where not being displayed in USM/UMP from encountering a back-end database problem. Which was caused in the database.db log. 

Resolution:


1.Deactivate and reactive WASP probe 

2.Deactivate the NAS probe 

3.Renamed the below files: 
D:\Nimsoft\probes\service\nas transactionlog.db & database.db and then reactivated the NAS probe 

4. Deactivate the NAS probe 
5. Deactivate the Trellis probe 
6 Reactive the NAS probe first and then the Trellis probe 

After doing the above steps, alarms where starting to show back up in USM