No alarms in alarm console

Document ID : KB000126298
Last Modified Date : 06/02/2019
Show Technical Document Details
Issue:
Alarms not seen in alarm console

Reference to bad password seem in alarm console

The following is seen in PCService.log
INFO | jvm 2 | 2019/02/01 02:50:53 | | Failed to make request: Unauthorized INFO | jvm 2 | 2019/02/01 02:50:53 | ERROR | SpectrumInfoService/Thread | 2019-02-01 02:50:53,016 | com.ca.im.portal.plugins.spectrum.service.SpectrumInfoService
Environment:
CAPM 3.x
Resolution:
To resolve do the following:
  1. Edit the Spectrum data source
  2. Under the "Authentication" section add the username / password for an administrative user in the spectrum database.  By default that user is spectrum / spectrum but it could be anything the user defined
  3. Save the change
You should now see alarms in the alarm console and the INFO message should go away