No Access Account Error in ESM

Document ID : KB000115548
Last Modified Date : 27/09/2018
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When migrating a policy using ESM, there is a "No Access Account" error when one of the Gateways is selected. Restarting ESM, deleting and re-addeding the Gateway Node, and restarting the Gateway service did not resolve the issue. 
When viewing this error in the ESM, this means the logged in ESM user isn't mapped to the Gateway it is trying to access.
Use the "Map ESM User to Gateway.pdf" to manually map the ESM user to the Gateway.
File Attachments:
Map ESM User to Gateway.pdf