Nimsoft events are incorrectly placed on the UIM server model in Spectrum integrations

Document ID : KB000040647
Last Modified Date : 14/02/2018
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Symptoms:

After completing all the documented steps to integrate Nimsoft and Spectrum, we may see all the Nimsoft traps being placed on UIM Server model instead of the trap source model in Spectrum. The following is an example of an incomplete Nimsoft trap in Spectrum placed on the UIM Server.

 

Unknown alert received from device uimserver.ca.com of type NimsoftHostServer. Device Time 0+00:00:00. (Trap type 1.3.6.1.4.1.4055.1.6.5)

Trap var bind data:

OID:  1.3.6.1.2.1.1.1.0  Value:  NimBUS/SNMP gateway

OID:  1.3.6.1.4.1.4055.1.1.0  Value:  0

OID:  1.3.6.1.4.1.4055.1.2.0  Value:  1.1.2

OID:  1.3.6.1.4.1.4055.1.3.0  Value:  smss.exe: Process smss.exe is running with process id = 268.

OID:  1.3.6.1.4.1.4055.1.12.0  Value:  ZY13071548-00101

 

Why are Nimsoft events are incorrectly placed on the UIM server model in my Spectrum integration?

 

Environment: 

CA Spectrum 9.4 with CA UIM 8.1, 8.2

 

Resolution:   

The SNMP gateway probe in Nimsoft needs to be adjusted from default to include extra trap variables needed in Spectrum. 

In the image below we see the snmpgtw probe setup tab modified to include trap variable as follows

e.g. the source and origin of the alert have been included so that Spectrum can place the event on the correct model.

 

 snmpgateway image

 

 

Additional Information:  

This solution along with other required configuration changes needed in Nimsoft are discussed in detail and published to the communities as:

https://communities.ca.com/docs/DOC-231156818