NFA Query failures on CAPC dashboard

Document ID : KB000108578
Last Modified Date : 30/07/2018
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Issue:
Top Conversations (Table) - Volume dashboard view shows "No data to display" and a Query failure every time in CAPC. Other NFA charts and tables for the same interfaces work as expected in CAPC.

User-added image
Environment:
NFA 9.3.8
Windows 2012
Resolution:
  1. First apply Cumulative Patch 1: KB000102173
  2. Download the patch: NFA_9.3.8_PTF_010.zip
  3. Follow the directions inside the ZIP file.
  4. The view should now work in CAPC.