NFA Harvester not working for 1 router

Document ID : KB000007580
Last Modified Date : 14/02/2018
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Issue:

There is no data in the NFA console for 1 router .

The last netflow field is not refreshed but a wireshark trace well gives good netflow data sent by this router .

The poller.routers table gives mapped for this router state .

 

Environment:
win2008 R2 / NFA 9.3.x
Cause:

After check ,  the poller.routers table have a not null reboottime value for this router .

 

 

Resolution:

We must update the mysql table :

mysql poller

update routers set reboottime=0 where id=xxx;

quit

Changing the id with the right router value

Then restart the harvester service and wait 15 minutes .