NFA Custom Report does not show or has gaps in data

Document ID : KB000092582
Last Modified Date : 20/04/2018
Show Technical Document Details
Issue:
A weekly custom report has gaps in data using 15 minute resolution
Environment:
NFA 9.3.6
Windows 2012
Resolution:
Workaround

open a dos box on the NFA console server :
> mysql reporterĀ 
> update parameter_descriptions set DefaultValue = '1200' where Parameter = 'maxRecordsPerInterface';
>quit;

Then monitor the results. Usually if the parameter maxRecordsPerInterface inĀ  reporter.parameter_descriptions is changed to a larger value no gap observed is then in the graph
Additional Information:

If you still have issues or are using another version other than 9.3.6 and the workaround does not work, please raise a support case and quote defect reference DE306216.