NFA Console not opening after upgrade from 9.3.0 to 9.3.3

Document ID : KB000045481
Last Modified Date : 14/02/2018
Show Technical Document Details

Issue: 

After upgrading NFA Console from 9.3.0 to 9.3.3, web console will not get opened throwing errors.

Environment:  

Windows 2008 R2.

Details: 

Below error will be displayed while opening NFA Web URL.

Unrecognized attribute 'multipleSiteBindingsEnabled'. Note that attribute names are case-sensitive. (D:\CA\NFA\Reporter\NetQoS.ReporterAnalyzer.WebService\web.config line 138)

at System.Configuration.BaseConfigurationRecord.EvaluateOne(String[] keys, SectionInput input, Boolean isTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentResult)

at System.Configuration.BaseConfigurationRecord.Evaluate(FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentResult, Boolean getLkg, Boolean getRuntimeObject, Object& result, Object& resultRuntimeObject)

at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)

at System.Configuration.BaseConfigurationRecord.GetSection(String configKey, Boolean getLkg, Boolean checkPermission)

at System.Configuration.BaseConfigurationRecord.GetSection(String configKey)

at System.Web.HttpContext.GetSection(String sectionName)

at System.Web.Configuration.HttpConfigurationSystem.GetSection(String sectionName)

at System.Web.Configuration.HttpConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(String configKey)

at System.Configuration.ConfigurationManager.GetSection(String sectionName)

at System.ServiceModel.Configuration.ConfigurationHelpers.UnsafeGetSectionFromConfigurationManager(String sectionPath)

at System.ServiceModel.Configuration.ConfigurationHelpers.UnsafeGetAssociatedSection(ContextInformation evalContext, String sectionPath)

at System.ServiceModel.Configuration.ServiceHostingEnvironmentSection.UnsafeGetSection()

at System.ServiceModel.ServiceHostingEnvironment.HostingManager.LoadConfigParameters()

at System.ServiceModel.ServiceHostingEnvironment.HostingManager..ctor()

at System.ServiceModel.ServiceHostingEnvironment.EnsureInitialized()

at System.ServiceModel.ServiceHostingEnvironment.OnEnsureInitialized(Object state)

at System.ServiceModel.PartialTrustHelpers.PartialTrustInvoke(ContextCallback callback, Object state)

at System.ServiceModel.ServiceHostingEnvironment.SafeEnsureInitialized()

at System.ServiceModel.Activation.HttpModule.ProcessRequest(Object sender, EventArgs e)

at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

-->

 

Caused by:

 

javax.xml.ws.soap.SOAPFaultException: Response was of unexpected text/html ContentType. Incoming portion of HTML stream: <html> .

Resolution:

Uncommenct/Remove 'multipleSiteBindingsEnabled' attribute in <Install_Drive>:\CA\NFA\Reporter\NetQoS.ReporterAnalyzer.WebService\web.config.

Follow the below steps:

1.   Rename <Install_Drive>:\CA\NFA\Reporter\NetQoS.ReporterAnalyzer.WebService\web.config. to web.config.original.

2.   Open web.config with some text editor like notepad.

3.   Search for the keyword: 'multipleSiteBindingsEnabled'

4.   Remove the attribute: multipleSiteBindingsEnabled.

5.   Before changes.

1.1.jpg

6.   After changes.

2.jpg

2.

7.   Save the file and restart CA Performance Center SSO service from services.msc window.

 

Additional Information:

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1877838.aspx

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec595777.aspx

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec612987.aspx