NFA Administration->System Status page shows the error: "Object reference not set to an instance of an object"

Document ID : KB000020799
Last Modified Date : 14/02/2018
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Description:

Accessing the NFA's Administration - Status page the following message is showed:

Object reference not set to an instance of an object.
at NetQoS.ReporterAnalyzer.Business.SystemStatus.GetReporterStatus() ind:\.hudson\jobs\NFA 9.1.1
(Release)\workspace\REPORTER\NetQoS.ReporterAnalyzer.Business\SystemStatus.cs: line 33 at
NetQoS.ReporterAnalyzer.WebService.SystemStatusWS.GetWarnings(RAComponentTypetype) in d:\.hudson\jobs\NFA 9.1.1
(Release)\workspace\REPORTER\NetQoS.ReporterAnalyzer.WebSite\Authorization\SystemStatusWS.asmx.cs:line 49

Solution:

This problem happens because the Operating System Regional Setting are configured to other language that English.

Please do the following:

  1. Change/confirm that all the Regional Settings are set to English.

    VERY IMPORTANT is the setting for "Language for non-Unicode programs"

    • On Windows 2003:

      Windows Start > Settings > Control Panel > Regional and Language Options

      Figure 1

    • On Windows 2008:

      Windows Start > Control Panel > Regional and Language Options

      Figure 2

  2. Stop all the NFA Services

  3. Reboot the Server

  4. Run a test