NFA 9.3.6+ Harvester Install Reaper Does Not Start

Document ID : KB000004501
Last Modified Date : 04/04/2018
Show Technical Document Details
Issue:

After installing NFA 9.3.6+ Harvester you see error 1067 & 1053.

 

KB1.jpg

 

 

 

 

Environment:
NFA 9.3.6
NFA 9.3.8
Cause:

That the libmysql.dll on the NFA system have a different size.

Resolution:

Replace the libmysql.dll in the Reaper folder with dll from D:\CA\NFA\MySql

Steps to complete;

 

§  Stop nfa services

 

§  Rename libmysql.dll in folder D:\CA\NFA\Netflow\Reaper

 

§  Copy D:\CA\NFA\MySql\lib\libmysql.dll to D:\CA\NFA\Netflow\Reaper

 

§  Start nfa services

 

KB2.jpg

 

Additional Information:

CA Support have made engineering aware of this problem. And will look to make sure it is fixed in an upcoming release.