NFA 9.5 not updating last flow timestamps or processing

Document ID : KB000113683
Last Modified Date : 12/09/2018
Show Technical Document Details
Issue:
NFA 9.5 is not showing Last Updated/Last Flow times on interfaces, but is showing data when looking at interfaces.

When looking at the \CA\NFA\Reporter\logs\Pump*.log file you will see an error like:
FilePumpManager: Configuration: ReaperFilesThresholdPerHarvester is 100
12:46:32 -1 - OnStart() - :
Unable to load DLL 'NetQoS.ReporterAnalyzer.Data.ReaperReader.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
System.DllNotFoundException: Unable to load DLL 'NetQoS.ReporterAnalyzer.Data.ReaperReader.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
   at NetQoS.ReporterAnalyzer.Data.ReaperFileToDataTable.SetRAFileReaderCBFuncs(HostFunc pHostFunc, IPConvFunc pIPConvFunc, ProtoFunc pProtoFunc, ToSFunc pToSFunc, ASFunc pASFunc, ASNextHopFunc pASNextHopFunc, ToSHostDetailFunc pToSHostDetailFunc, ToSIPConvDetailFunc pToSIPConvDetailFunc, ToSProtoDetailFunc pToSProtoDetailFunc, TopHostsFunc pTopHostsFunc, TopHostProtsFunc pTopHostProtsFunc, TopHostInterfacesFunc pTopHostInterfacesFunc, TopProtsFunc pTopProtsFunc, TopProtHostsFunc pTopProtHostsFunc, TopProtInterfacesFunc pTopProtInterfacesFunc, InterfaceFlowsFunc pInterfaceFlowsFunc)
   at NetQoS.ReporterAnalyzer.Data.ReaperFileToDataTable..ctor()
   at NetQoS.ReporterAnalyzer.Business.Pump.ReaperDataConverter..ctor(PollingFileWatcher`1 inputQueue, FileWatcherQueue`1 csvQueue, String csvTargetDirectory, String pumpArchiveDirectory, String pumpErrorsDirectory, IFileLog fileLog, PumpServiceCounters perfMonStats)
   at NetQoS.ReporterAnalyzer.PumpService.Pump.StartPump()
Cause:
Missing file or missing entry from the system PATH variable.
Resolution:
1. On the NFA Console server, verify that the NetQoS.ReporterAnalyzer.Data.ReaperReader.dll file is in the \CA\NFA\REPORTER\NetQoS.ReporterAnalyzer.PumpService\bin directory.

2. Go to the Windows start button and Right Click "This PC" and click "Properties".

3. Click on "Advanced Settings".

4. Click the "Advanced" tab and click on "Environment Variables".

5. Verify that the \CA\NFA\bin directory is in the System PATH Variable, if not add it to the PATH variable and reboot the server.

6. Wait at least 15 minutes and verify if the Last Data/Last Updated columns on the interfaces are not getting updated.