NFA / ADA/ UCM LDAP Authentication issue with GSSAPI

Document ID : KB000115509
Last Modified Date : 20/09/2018
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When setting up LDAP Authentication with GSSAPI Encryption, you may find that the SSOConfig.exe tool shows a "Clone Success", but the web GUI still does not authenticate properly and you see a "Unable to authenticate user." error. 
NFA 9.3+
ADA 10.6+
UCM 4.0+
  1. Edit: installdir\NFA\Portal\SSO\conf\wrapper.conf
  2. Find the line that includes: 'set.SSO_HOME'
  3. Replace the value of 'set.SSO_HOME' from: "installdir\NFA\Portal\SSO\webapps\sso" to installdir\NFA\Portal\SSO\webapps\sso
  4. Restart the 'CA Performance Center SSO Service' in Windows Services.
You are simply removing the double quotes from the value and restarting the CA Performance Center SSO Service and the GUI should now authenticate without an issue.