nexec probe shows only "START" tab

Document ID : KB000094305
Last Modified Date : 14/06/2018
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Issue:
When deploying the nexec probe, only the START tab is displayed. This has been deployed to other servers and correctly displayed all 3 tabs. One kb article mentioned deactivating and deleting the probe along with clearing out the nexec related packages from robots/ready folder which has not worked. Log file shows: Apr 23 10:42:20:910 [12512] nexec: (c_l_p) - list_profiles: failed to decode security settings, access level being set to 0
Environment:
UIM 8.5.1
nexec probe 1.36
Cause:
User logged in to the IM console does not have permissions to the secondary hub.
Resolution:
It was discovered that the primary hub used LDAP authentication.
The secondary hub did not use LDAP and the user did not  have permissions on that hub.
Used a different user defined in UIM and not in LDAP and that worked.