nexec probe shows only "START" tab

Document ID : KB000094305
Last Modified Date : 14/06/2018
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When deploying the nexec probe, only the START tab is displayed. This has been deployed to other servers and correctly displayed all 3 tabs. One kb article mentioned deactivating and deleting the probe along with clearing out the nexec related packages from robots/ready folder which has not worked. Log file shows: Apr 23 10:42:20:910 [12512] nexec: (c_l_p) - list_profiles: failed to decode security settings, access level being set to 0
UIM 8.5.1
nexec probe 1.36
User logged in to the IM console does not have permissions to the secondary hub.
It was discovered that the primary hub used LDAP authentication.
The secondary hub did not use LDAP and the user did not  have permissions on that hub.
Used a different user defined in UIM and not in LDAP and that worked.