Newly upgraded instance times out when trying to start.

Document ID : KB000088191
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
rmiserver did not start at /data/automichome/data/inst.pl line 5737

A newly upgraded instance of Applications Manager (AM) v9 times out trying to start with the above error message.

Looking at the RmiServer.log file in the Automation Engine's $AW_HOME/log directory it contains the following error messages:

 10:58:34.324 main: .DBAccess: checkError 28040
 10:58:34.324 main: AwE-5001
 10:58:34.324 main: SQL Error: 28040
 10:58:34.326 main: .AxOptions: NoErrorMsgProperties=false
 ErrorMsg: AwE-5001 Database Query Error (8/10/17 10:58 AM)
 Details: getConnection
  null
 java.sql.SQLException: ORA-28040: No matching authentication protocol
 at oracle.jdbc.dbaccess.DBError.throwSqlException(DBError.java:134)
 at oracle.jdbc.ttc7.TTIoer.processError(TTIoer.java:289)
 at oracle.jdbc.ttc7.O3log.receive1st(O3log.java:410)
 at oracle.jdbc.ttc7.TTC7Protocol.logon(TTC7Protocol.java:260)
 at oracle.jdbc.driver.OracleConnection.<init>(OracleConnection.java:368)
 at oracle.jdbc.driver.OracleDriver.getConnectionInstance(OracleDriver.java:549)
 at oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:349)
 at java.sql.DriverManager.getConnection(Unknown Source)
 at java.sql.DriverManager.getConnection(Unknown Source)
 at com.appworx.server.sql.AxConnectionPool.getConnection(AxConnectionPool.java:378)
 at com.appworx.server.sql.DBAccess.getConnection(DBAccess.java:1540)
 at com.appworx.server.sql.CommonDB.A(CommonDB.java:565)
 at com.appworx.server.sql.CommonDB.A(CommonDB.java:541)
 at com.appworx.server.sql.CommonDB.getSqlData(CommonDB.java:183)
 at com.appworx.server.data.MasterDB.<init>(MasterDB.java:211)
 at com.appworx.server.data.MasterDB.<init>(MasterDB.java:186)
 at com.appworx.server.data.Master.<init>(Master.java:202)
 at com.appworx.server.data.AxRmiServer.ĵ(AxRmiServer.java:2950)
 at com.appworx.server.data.AxRmiServer.setupMasters(AxRmiServer.java:2803)
 at com.appworx.server.data.AxRmiServer.main(AxRmiServer.java:905) 
Environment:
OS Version: N/A
Cause:
Cause type:
Configuration
Root Cause: Outdated ojdbc file in the $AW_HOME/web/classes directory.
Resolution:
  1. Check the $AW_HOME/web/classes directory for outdated ojdbc files (i.e.ojdbc14 files).
Example:
-rw-r--r-- 1 uc4 qa4 1208699 Mar 26 2008 ojdbc14.jar
-rw-r--r-- 1 uc4 qa4 1229051 Jul 8 2014 ojdbc14_signed.jar
-rw-r--r-- 1 uc4 qa4 2739616 Aug 10 09:15 ojdbc6.jar
  1. Remove the ojdbc14 files from the instance.
  2. Restart the Automation Engine (Master).


Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
N/A