Newly set up email connection does not work

Document ID : KB000089557
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Newly set up email connection does not work
Resolution:

Symptoms

After sending an email via :send_mail or the execution of a CALL Object you receive following message:

 

U0020408 50006

 

This Error messages displays that the Automic System is not allowed to send mails via mailserver.


Cause

Many mail server administrators prevent servers from sending emails and the server´s name or IP address have to be allowed to send emails.


Resolution

The Automic Server and/or OS Server a Automic agent with mail connection is running on has to be entered as allowed host in email servers SMPT configuration.