Newly installed agent is inactive

Document ID : KB000095358
Last Modified Date : 10/05/2018
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We have installed a new agent in dSeries.

Installation completed successfully. 

The agent is defined in the Desktop client but shows as inactive.
WA Agent 11.3 SP7 on Linux

WA DE 12.0 SP2 on Windows
The encountered problem was related to a SAP ISU where no work processes were available for new jobs to trigger.

Resolved by clearing the user id consuming all the work processes.