New WAAE server validation fails in WCC Configuration tab

Document ID : KB000004793
Last Modified Date : 14/02/2018
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Issue:

When trying to validate a newly added WAAE server in the WCC Configuration tab, getting error:

 

Error: E190102 hostname (monitoring id validation) - Internal exception encountered: E180011 Login failed using: User=username Password=<hidden>. 

 

Monitor ID 'username' exists on the WAAE server and has been added to the autosys_secure users@host setting with the correct password.

Environment:
WCC 11.3.x, 11.4, UNIX/Linux
Cause:

Password for Monitor ID account defined in EEM was different than the password for Monitor ID defined on the WAAE server. As WAAE has been configured to use EEM security, the Monitor ID validation will be performed in EEM and not on the WAAE server.  

Resolution:

Make sure that password specified for Monitor ID user in WCC Configuration matches the password specified for Monitor ID user in EEM.