New users created in Account Administration unable to log into UMP

Document ID : KB000034000
Last Modified Date : 14/02/2018
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Via webex: portal.log showed:

21 Aug 2012 12:04:09,581 ERROR [NmsAuth:290] Login failed for dfwadmin1: javax.security.auth.login.FailedLoginException: (12) login failed, Received status (12) on response (in sendRcvLogin) for cmd = 'login' 21 Aug 2012 12:06:02,125 ERROR [NmsAuth:251] Unable to add user dfwtest: com.liferay.portal.UserEmailAddressException 21 Aug 2012 12:06:49,436 ERROR [NmsAuth:251] Unable to add user dfwtest: com.liferay.portal.UserEmailAddressException 21 Aug 2012 12:07:44,736 ERROR [NmsAuth:251] Unable to add user dfwtest: com.liferay.portal.UserEmailAddressException 21 Aug 2012 12:09:35,805 WARN [MailEngine:482] Failed to connect to a valid mail server. Please make sure one is properly configured. Could not connect to SMTP host: localhost, port: 25 21 Aug 2012 12:13:38,050 ERROR [AbstractBatcher:73] Exception executing batch: org.hibernate.StaleStateException: Batch update returned unexpected row count from update [0]; actual row count: 0; expected: 1 and 21 Aug 2012 12:15:52,937 ERROR [NmsAuth:251] Unable to add user dfwtest: com.liferay.portal.UserEmailAddressException 21 Aug 2012 12:17:54,871 ERROR [NmsAuth:251] Unable to add user dfwtest: com.liferay.portal.UserEmailAddressException 21 Aug 2012 12:23:08,446 ERROR [NmsAuth:251] Unable to add user nimsofttest: com.liferay.portal.UserEmailAddressException 21 Aug 2012 12:26:58,239 WARN [MailEngine:482] Failed to connect to a valid mail server. Please make sure one is properly configured. Could not connect to SMTP host: localhost, port: 25 21 Aug 2012 12:30:10,872 WARN [MailEngine:482] Failed to connect to a valid mail server. Please make sure one is properly configured. Could not connect to SMTP host: localhost, port: 25 21 Aug 2012 12:32:42,268 WARN [MailEngine:482] Failed to connect to a valid mail server. Please make sure one is properly configured. Could not connect to SMTP host: localhost, port: 25 21 Aug 2012 12:33:15,952 INFO [NmsAuth:247] Added user {uuid=6587b9ee-3b1d-493c-8e10-bd77f708c89a, userId=13280, companyId=10131, createDate=Tue Aug 21 12:33:15 CDT 2012, modifiedDate=Tue Aug 21 12:33:15 CDT 2012, defaultUser=false, contactId=13281, password=0SNgeieBPDzosEo4rm1M2HImutM=, passwordEncrypted=true, passwordReset=false, passwordModifiedDate=null, digest=, reminderQueryQuestion=, reminderQueryAnswer=, graceLoginCount=0, screenName=dfwtest, emailAddress=dfwtest@my.nimsoft.com, facebookId=0, openId=, portraitId=0, languageId=en_US, timeZoneId=UTC, greeting=Welcome dfwtest .!, comments=, firstName=dfwtest, middleName=, lastName=., jobTitle=, loginDate=null, loginIP=, lastLoginDate=null, lastLoginIP=, lastFailedLoginDate=null, failedLoginAttempts=0, lockout=false, lockoutDate=null, agreedToTermsOfUse=false, active=true} 21 Aug 2012 12:35:07,768 ERROR [NmsAuth:290] Login failed for dfwadmin1: javax.security.auth.login.FailedLoginException: (12) login failed, Received status (12) on response (in sendRcvLogin) for cmd = 'login' 21 Aug 2012 12:35:28,429 ERROR [NmsAuth:290] Login failed for dfwadmin1: javax.security.auth.login.FailedLoginException: (12) login failed, Received status (12) on response (in sendRcvLogin) for cmd = 'login' 21 Aug 2012 12:37:21,075 ERROR [NmsAuth:290] Login failed for dfwadmin1: javax.security.auth.login.FailedLoginException: (12) login failed, Received status (12) on response (in sendRcvLogin) for cmd = 'login'

This case was resolved by setting the Mail Domain under Manage->Control->Settings,back to my.nimsoft.com. It had been changed to "mail."