New remote Windows Agent will not start

Document ID : KB000085052
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
AWSPAWNNT pid 2608:a30
JOBID
Spwaned process with ID 19236 4b24
Error occurred during initialization of VMCould not reserve enough space for object heap

New Windows remote Agent will not start and an error similar to the one below is displayed in the AgentService log file.
 
       AWSPAWNNT pid 2608:a30
       JOBID
       Spwaned process with ID 19236 4b24
       Error occurred during initialization of VMCould not reserve enough space for object heap
 
 
Environment:
OS: Windows
OS Version: N/A
Cause:
Cause type:
Other
Root Cause: Windows OS related issue
Resolution:
This is an issue with the Operating System (OS) and is outside of the Applications Manager (AM) product. However, we have a couple of recommendations:
 
1. Change the following in the awctl.pl file in the $aw_home/data directory, and see if the agent starts.
from: if ($ENV{AX_JAVA_OPTIONS}) {
$java_mb = $ENV{AX_JAVA_OPTIONS};


to: if ($ENV{AX_JAVA_OPTIONS}) {
$java_m = $ENV{AX_JAVA_OPTIONS};

 
2. Contact your OS administrator to resolve the issue. Following are two links that discuss this issue and there are multiple articles that can be found using google. You are either allotting to much memory as you are using a 32 bit OS or it may be related to one of the other reasons outlined in the following links:


Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
N/A