After installing or migrating a Remote Agent to a new domain the, agent does not start and is stuck in a SRVC_DOWN status. The below error is seen in the agent logs:
ErrorMsg: AwE-5107 awcomm connection error
Details: R:AMPROD appworx.ca.edu:2136 <- 0.0.0.0/0.0.0.0:0
awcomm connection error : R:AMPROD appworx.ca.edu:2136 <- 0.0.0.0/0.0.0.0:0 : java.nio.channels.UnresolvedAddressException
An nslookup command on the master's hostname from the agent will usually fail.
This is likely an issue with DNS not being configured correctly.
While referring to your network/server admin is recommended, possible solutions include the following:
- There is may be a missing resolv.conf file that is typically used to translate a hostname to an IP address. This issue can be encountered if the system doesn't have one,
- The agent's /etc/hosts file may be missing an entry for the Automation Engine's (master) server.