New Interfaces won?t Sync to NPC / CAPC

Document ID : KB000030676
Last Modified Date : 14/02/2018
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An issue can occur in NFA 9.1.0 to NFA 9.3.0 where if you Enable/License a new interface from the “Enable Interfaces” page and start to see data on the NFA Side.  However that same interface will not be visible in NPC / CAPC.

This was a defect due to ifType handling in NFA.  You will see this error in the ProductSyncWSLog from the Reporter Console Server in the “<installdir>\reporter\logs” directory.


7:16:39 5 - Pull: Checking for updated router-physical interface relations...

7:16:39 3 - Pull - :

Object reference not set to an instance of an object.

System.NullReferenceException: Object reference not set to an instance of an object.

   at NetQoS.Common.EnumUtility.GetDescriptionByDescriptionContext(Enum value, String descriptionContext)

   at NetQoS.ReporterAnalyzer.Business.AgentPhysical.InitializeFromDataRow(DataRow row)

   at NetQoS.Business.DatabaseEntity.GetDatabaseEntityArrayFromDataTable[T](DataTable table)

   at NetQoS.ReporterAnalyzer.Business.AgentPhysical.GetByUpdatedOn(Nullable`1 startTime, Nullable`1 endTime)

   at NetQoS.ReporterAnalyzer.Business.ProductSync.Sync.Pull_Member_RouterPhysicalInterfaces(PullDataHandlerState state, SyncTime syncTime, SyncUpdateState sus)

   at NetQoS.ReporterAnalyzer.Business.ProductSync.Sync.PullRequest(SyncTime syncTime, SyncUpdateState syncUpdateState)

7:16:39 5 - Pull: Checking for updated router-casted interface relations...

7:16:39 5 - Pull: Checking for updated interface-virtual relations...


This defect was fixed in NFA 9.3.1. 

Please upgrade to 9.3.1 following the steps in the 9.3.1 Upgrade Guide.

Once the upgrade is complete the interfaces should sync over to NPC / CAPC.