New FTP Agent not showing up in SystemOverview

Document ID : KB000089955
Last Modified Date : 14/04/2018
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Issue:
New FTP Agent not showing up in SystemOverview
Resolution:
Detailed Description and Symptoms
A new RA FTP Agent has been installed and started, but is not showing up in SystemOverview 

Investigation
In Client 0000, there should be a HOST object in the HOST folder.  If there is not a HOST object with the same name of the RA FTP Agent, the steps of the installation procedure has not been completed correctly.

Solution

The RA Agent only starts if an Agent object of the same name exists in system Client 0000. The object has to be have been created in the HOST folder.

Please review and complete the following steps from the documentation:

4. Creating connection objects
5. Starting the Agent