New Desktop Client Install is not working.

Document ID : KB000044683
Last Modified Date : 14/02/2018
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Installation of Desktop Client (DC) completes. Upon attempting to launch a DC session, it fails to load and the following error occurs:

!SESSION 2016-07-01 09:41:53.948 -----------------------------------------------



java.vendor=Sun Microsystems Inc.

BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US

Command-line arguments: -os win32 -ws win32 -arch x86


!ENTRY 0 0 2016-07-01 09:41:54.524

!MESSAGE Product could not be found.


!ENTRY org.eclipse.osgi 4 0 2016-07-01 09:41:54.594

!MESSAGE Application error


java.lang.RuntimeException: No application id has been found.



at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(



at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.eclipse.equinox.launcher.Main.invokeFramework(

at org.eclipse.equinox.launcher.Main.basicRun(



Windows 7, Windows 8, Windows 10


Windows is preventing the installation from completing successfully due to permissions on the Program Files folder.


  1. Uninstall the Desktop Client.
  2. Allow the following permissions on the Program Files folder: Provide Authenticated Users or local users; depending on your sites policies, permission for Modify, Read & execute, List folder contents, Read, and Write. Please consult with your site administrators/security team as appropriate prior to making these changes.
  3. Retry the installation.
  4. If the above fails to resolve your issue, an alternative is to install the DC in a location other than Program Files. If you have a secondary drive, you should be able to install it there without issues. You can also install the DC on the root of the C:\ drive.
  5. If neither of these resolve your issue, please contact CA Support and open a case for assistance. Please indicate in the case notes that you attempted to resolve the issue by following these procedures.