New Desktop Client Install is not working.

Document ID : KB000044683
Last Modified Date : 14/02/2018
Show Technical Document Details

Issue: 

Installation of Desktop Client (DC) completes. Upon attempting to launch a DC session, it fails to load and the following error occurs:

!SESSION 2016-07-01 09:41:53.948 -----------------------------------------------

eclipse.buildId=M20100909-0800

java.version=1.6.0_33

java.vendor=Sun Microsystems Inc.

BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US

Command-line arguments: -os win32 -ws win32 -arch x86

 

!ENTRY org.eclipse.equinox.app 0 0 2016-07-01 09:41:54.524

!MESSAGE Product com.ca.wa.desktop.product could not be found.

 

!ENTRY org.eclipse.osgi 4 0 2016-07-01 09:41:54.594

!MESSAGE Application error

!STACK 1

java.lang.RuntimeException: No application id has been found.

at org.eclipse.equinox.internal.app.EclipseAppContainer.startDefaultApp(EclipseAppContainer.java:242)

at org.eclipse.equinox.internal.app.MainApplicationLauncher.run(MainApplicationLauncher.java:29)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:369)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:619)

at org.eclipse.equinox.launcher.Main.basicRun(Main.java:574)

at org.eclipse.equinox.launcher.Main.run(Main.java:1407)

Environment:  

Windows 7, Windows 8, Windows 10

Cause: 

Windows is preventing the installation from completing successfully due to permissions on the Program Files folder.

Resolution/Workaround:

  1. Uninstall the Desktop Client.
  2. Allow the following permissions on the Program Files folder: Provide Authenticated Users or local users; depending on your sites policies, permission for Modify, Read & execute, List folder contents, Read, and Write. Please consult with your site administrators/security team as appropriate prior to making these changes.
  3. Retry the installation.
  4. If the above fails to resolve your issue, an alternative is to install the DC in a location other than Program Files. If you have a secondary drive, you should be able to install it there without issues. You can also install the DC on the root of the C:\ drive.
  5. If neither of these resolve your issue, please contact CA Support and open a case for assistance. Please indicate in the case notes that you attempted to resolve the issue by following these procedures.