New behavior for Manual Notification on Groups in CA Service Desk Manager (CA SDM) 14.1

Document ID : KB000004587
Last Modified Date : 14/02/2018
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Issue:

When performing a manual notify to a group which has members, those members have email addresses and they have the notification flag turned on in the group definition BUT the group definition does NOT have an email address.

The manual notification will NOT send an email and an error message indicating the group does not have an email address is displayed.

The system shows a pop up message:

Email id does not exist for the user(s): [xxxxx]

Environment:
CA Service Desk Manager 14.1.01 (CUM#1) and higher
Cause:

Due to recent enhancements within the CA SDM manual notification code.

Resolution:

It is a new enhancement for manual notifications requiring email address. 

Since the CA SDM Group record does not have an email address, enter a 'dummy' email address in the Group detail page. 

 

Additional Information:

Here is the community discussion about this problem. 

https://communities.ca.com/message/241846236