New Agent Shows up as Inactive

Document ID : KB000006303
Last Modified Date : 14/02/2018
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Issue:

New Agent Shows up as Inactive

Cause:

The agent's receiver.log the message that indicates this is the problem is 

Can't parse the message: cybermation.library.communications.CybConversationWrongMessageException: Wrong target

Resolution:

Please verify the agent definition on the manager. 
The agent name configured in the agentparm.txt by the setting agentname=  needs to match the agent definition in the manager 

If you need to change the agenparm.txt file then you will need to stop and restart the agent for the change to take effect.