NetQOS errors filling up Spectrum OneClick log file

Document ID : KB000057061
Last Modified Date : 14/02/2018
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ISSUE: The following errors are filling up the OneClick log file $SPECROOT/tomcat/logs/stdout.log (Windows) or $SPECROOT/tomcat/logs/catalina.out (Solaris and Linux).

 

Jul 08, 2015 08:13:41.065 (PoolThread-16294: GlobalPool => NPCEventManagerWebserviceURLPoller) (NetqosEventLog) - (ERROR) - Unable to contact Event Manager - stopping all polling 

 

ROOT CAUSE: NetQOS configued at one time but then disabled. 

 

RESOLUTION:

1. Log into the OneClick system as the user that owns the Spectrum installation 

2. On Windows start a bash shell (run "bash -login")

3. cd to the $SPECROOT/mysql/bin directory 

4. Enter the following command to log into mysql: 

./mysql --defaults-file=../my-spectrum.cnf -uroot -proot 

5. Enter the following command to drop the NetQOS database: 

drop database netqos_integ; 

6. Log out of mysql 

7. Restart tomcat