Net_connect Probe Service Check not done when ping fails

Document ID : KB000044881
Last Modified Date : 13/02/2019
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Introduction:

We configured the net_connect probe to always ping a machine and do the port checks.

We noticed that for those machines that cannot be pinged, we are also not getting any QOS data.

Question:
How do we need to configure the net_connect probe to get QOS data about the services for machines that cannot be pinged ?

 

 

Answer:

Check on the following parameter in the net_connect probe configuration:

Setup Properties -> General -> Force service check

ForceServiceCheck.png

This field is the parameter "srvEnableOnHostCheckFail" in the net_connect.cfg file.