Net_connect Probe Service Check not done when ping fails

Document ID : KB000044881
Last Modified Date : 13/02/2019
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We configured the net_connect probe to always ping a machine and do the port checks.

We noticed that for those machines that cannot be pinged, we are also not getting any QOS data.

How do we need to configure the net_connect probe to get QOS data about the services for machines that cannot be pinged ?




Check on the following parameter in the net_connect probe configuration:

Setup Properties -> General -> Force service check


This field is the parameter "srvEnableOnHostCheckFail" in the net_connect.cfg file.