Custom Messages created in net_connect probe cannot be selected for packet loss or threshold

Document ID : KB000072672
Last Modified Date : 10/04/2018
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Issue:
When configuring the net_connect probe, custom messages were created for Threshold and Packet Loss.
When configuring the profile, these custom messages cannot be selected. Only the default OOTB messages can be selected.
Cause:
The messages have a token that denotes in which section they are available.

The possible tokens are
  • msg_ok
  • msg_fail
  • packetloss_ok
  • packetloss_fail
  • profile_ok
  • profile_fail
  • jitter_ok
  • jitter_fail
The correct token must be set to make the message available in the required section of the probe.
Resolution:
Edit the custom messages and set the correct tokens.